For a firm which had room for improvement in its volume of returns from the trade and in which we presented viable solutions to reduce them…
Key Business Issues
- Trade returns represent an opportunity to further streamline the supply chain
- Increasing level of trade returns from Key Accounts and Distributors
- Current Merchandise Returns process is not effective in screening non-valid returns
Services Provided
- Process Assessment and Review
- Process re-design
Solution Components
- Streamlined and effective Trade Returns process
Business Results
- 48% reduction in Trade returns