For a firm which had room for improvement in its volume of returns from the trade and in which we presented viable solutions to reduce them…

Key Business Issues

  • Trade returns represent an opportunity to further streamline the supply chain
  • Increasing level of trade returns from Key Accounts and Distributors
  • Current Merchandise Returns process is not effective in screening non-valid returns

Services Provided

  • Process Assessment and Review
  • Process re-design

Solution Components

  • Streamlined and effective Trade Returns process

Business Results

  • 48% reduction in Trade returns
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