For a firm that had dissatisfied customers, we introduced proposed measures that reviewed supply chain planning and performance…

Key Business Issues

  • 85% service level but customers, mostly modern trade, are not happy
  • Customers are “forced” to order what is available vs. what is needed
  • Lost business due to high unserved orders

Services Provided

  • Supply Chain process review
  • Introduction of key performance measures
  • Sales and Operations Planning process
  • Inventory policy development

Solution Components

  • Daily/Weekly review of performance
  • Review of critical inventory and recommendation on new inventory policy

Business Results

  • >97% customer service level after 4-5 months of consulting engagement
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