For a firm that had dissatisfied customers, we introduced proposed measures that reviewed supply chain planning and performance…
Key Business Issues
- 85% service level but customers, mostly modern trade, are not happy
- Customers are “forced” to order what is available vs. what is needed
- Lost business due to high unserved orders
Services Provided
- Supply Chain process review
- Introduction of key performance measures
- Sales and Operations Planning process
- Inventory policy development
Solution Components
- Daily/Weekly review of performance
- Review of critical inventory and recommendation on new inventory policy
Business Results
- >97% customer service level after 4-5 months of consulting engagement