For a firm that had a high incidence of unserved orders during the last quarter of the year…

Key Business Issues

  • Warehouse and Transportation Group lacks visibility of incoming orders
  • Financial/Credit check of customer orders takes more than 1 day
  • No Product Allocation process
  • High unserved orders
  • Lack of operational measures to track Warehouse and Transportation performance

Services Provided

  • Warehouse and Distribution Opportunity Assessment

Solution Components

  • Identification of improvement opportunities in the Warehouse and Transportation operations
  • Implementation of Key Performance Indicators for each critical Warehouse and Transportation processes

Business Results

  • Zero unserved orders
  • Key performance measures for the Warehouse and Transportation group identified, agreed upon, and monitored
  • Warehouse Management System improvement opportunities identified and being implemented
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