For a firm in which we presented results of a comprehensive customer survey detailing opportunities which the firm’s management was unaware of…

Key Business Issues

  • Relatively poor delivery timeliness performance vis-à-vis major competitors
  • Long truck-turnaround time of 48 hours
  • Congested warehouse

Services Provided

  • Voice of the Customer survey
  • Supply Chain Assessment

Solution Components

  •  Understanding of current and future supply chain requirements of customers
  • Understanding of SCM best practices

Business Results

  •  Outsourcing of Finished Goods warehousing and delivery process
  • Centralized warehouse
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