For a client firm that needed improvement in its delivery timeliness performance…
Key Business Issues
- Long delivery lead-time (>10 days within Metro Manila)
- Lack of customer order promising process
- Low warehouse personnel morale
- Erratic operations schedule with frequent weekend and overtime work
- Unacceptable levels of rejected delivery due to customer space constraints
Services Provided
- Warehouse and Delivery process opportunity assessment
- Process re-engineering
- Manpower and Work stream Review
- Purchasing/Materials inventory process review
- Order Management Assessment
Solution Components
- Implementation of Customer Request Delivery Dates
- Daily Scheduling of Warehouse Operations and Delivery
- Regular communication between Order Management Group and the Warehouse & Delivery Group
- Order Confirmation process
Business Results
- Changed delivery performance from order-to-delivery time to customer requested date
- Warehouse operational bottlenecks identified and addressed
- >90% delivery achievement versus customer requested date after 3 months of implementation