For a client firm that needed improvement in its delivery timeliness performance…

Key Business Issues

  • Long delivery lead-time (>10 days within Metro Manila)
  • Lack of customer order promising process
  • Low warehouse personnel morale
  • Erratic operations schedule with frequent weekend and overtime work
  • Unacceptable levels of rejected delivery due to customer space constraints

Services Provided

  • Warehouse and Delivery process opportunity assessment
  • Process re-engineering
  • Manpower and Work stream Review
  • Purchasing/Materials inventory process review
  • Order Management Assessment

Solution Components

  • Implementation of Customer Request Delivery Dates
  • Daily Scheduling of Warehouse Operations and Delivery
  • Regular communication between Order Management Group and the Warehouse & Delivery Group
  • Order Confirmation process

Business Results

  • Changed delivery performance from order-to-delivery time to customer requested date
  • Warehouse operational bottlenecks identified and addressed
  •  >90% delivery achievement versus customer requested date after 3 months of implementation
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