For a client firm that needed fixes in its customer service performance…
Key Business Issues
- Poor customer service level
- High finished goods inventory
- No customer order promising
- Frequent changes in Production Schedule
- Poor transportation planning
- High customer follow-up on delivery
- Lack of valid Production Schedule
Services Provided
- Operations assessment
- Process reengineering
- Implementation management
- Change management
Solution Components
- Customer delivery performance measure and monitoring system
- Finished Goods Inventory review and control procedure
- Goal setting process
- Daily production performance review system
Business Results
- Reduced finished goods inventory by 25%
- Increased throughput capacity by 40% without additional manpower
- Achieved a + 30% improvement in customer order delivery timeliness
